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Best Reviewed VoIP


1

RingCentral

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ProsPros
  • Being cloud-based, RingCentral is highly flexible allowing quick customization with little legwork
  • Integrates with many business applications such as MS Office 365, Dropbox, Zendesk, and others
  • Virtual and traditional phone systems
  • Mobile app
  • Contract-free plan options
  • Great support service
  • Different sized packages for every organizations needs
ConsCons
  • None found

RingCentral is a cloud-based enterprise VoIP solution which integrates with many of the existing software on the user end. Since it's cloud-based it brings the highest possible levels of reliability and stability. This platform consists of fifteen servers across the country which enables the high quality and reliability of voice communication. As a provider, RingCentral includes a softphone to be installed for all users, but there is an option to use or rent hardware IP phones for some extensions or every of them, on user demand.     

Specific features, besides app integration, include SMS texting service, receiving and sending fax messages as well as team/conference calls and many others. 

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9.9

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2

RingCentral Enterprise

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ProsPros
  • More than 100 integrations and custom API available
  • Very secure (7 layers of security)
  • Insightful analytics
  • Team collaboration
  • International numbers in over 70 countries
  • Number porting
ConsCons

RingCentral for Enterprise is a secure and reliable VoIP solution for large businesses. It includes everything your business might need, from real-time messaging to HD video conferencing, all the major integrations, the opportunity to expand globally and more. RingCentral has a 99.999% uptime and offers customized plans for all types of businesses.

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9.8

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3

Nextiva

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ProsPros
  • High customizability, small businesses pay only for what they are going to use
  • Advanced management platform NextOS enables a plenty of settings and functionality for users and administrators from anywhere
  • Highly praised customer care
ConsCons
  • Setup may be a bit complicated if you’re looking for advanced features
  • Their plans may not be the cheapest on the market

Nextiva’s business model is based on the simple fact that most small and medium businesses use IP based phones with the primary intention to save on phone bills, expressing little interest in advanced features. It, however, doesn’t mean this provider has limited capabilities. There are feature rich plans and addons, but what makes Nextiva distinctive is its focus on the actual needs of most businesses to only send and receive calls, and exchange text messages occasionally.

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9.7

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4

Phone.com

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ProsPros
  • Affordable, great price-quality ratio
  • Extremely quick and easy setup and network changes
  • Great international call rates
  • Includes ATA adapters to connect non-Internet enabled phones to your Phone.com based network
ConsCons
  • No direct and included CRM integration available, there is a 3rd party cross-integration platform at an extra cost
  • No video calls possible
  • Not quite stable, downtime is not uncommon, and there is no SLA, making it a bit risky

Some people need quick and easy VoIP solutions. Dynamic businesses need to perform quick switching from one telephony network to another. Phone.com is ideal for those who want a quality VoIP network for their business without too much hassle. Same goes for sudden changes in your business phone needs, such as starting up a major development project or an abrupt downsizing. Changing the network scope and infrastructure (which is cloud-based) is a breeze.

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9.7

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5

AXVoice

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ProsPros
  • Free equipment
  • 15-day money back guarantee
  • Easy to set up
  • Scalable plans
  • Free mobile app that works with all Calling plans
ConsCons
  • No free trial
  • No video conferencing
  • Not the best customer support

AXVoice offers both Residential and Business services, at relatively reasonable prices. Their VoIP service comes with a 15-day money back guarantee. You get all the basic features offered by major competitors, including a mobile app, but there is no video conferencing.

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9.7

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6

Nextiva VoIP for Small Business

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ProsPros
  • Flexible and scalable plans
  • Rich set of features
  • Works best for small and medium businesses
  • Great uptime
  • Highly customizable in terms of available add-ons
ConsCons
  • Pricing may be a bit deceiving at first glance
  • Not the most affordable VoIP service on the market

Nextiva is one of the most reputable VoIP companies in the United States and it offers not only VoIP services but online fax services as well, through its vFax subsidiary. The company offers flexible, scalable plans for both small businesses and enterprises but there are no solutions for home users. Nextiva includes a rich set of features with all its plans and there are a lot of additional tools available as well, such as Contact Center plans, SPI trunking, phones and special devices and more.

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9.6

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7

OnSIP

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ProsPros
  • Completely customizable plans where clients can only order things they’re going to use
  • Metered and unlimited plans at fair prices
  • Plenty of separately sold features and addons, that can be subscribed to and later canceled any time
ConsCons
  • This company doesn’t sell nor lease IP phones or other hardware directly
  • Number porting is charged no matter the plan 
  • No mobile app, though it does support third party softphone apps for calling

Some people simply don't want a fixed monthly fee which includes features and gimmicks that they will never use or never know of. They don't like contracts, long-term commitment, and want to be free from paying anything they don't use. OnSIP is one of just a few companies to offer a free plan where you pay only for minutes you spend or features you enable. Taking a month-long vacation and closing your business will mean you may not pay anything for the VoIP phone service.

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9.5

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8

Ooma

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ProsPros
  • Plenty of its own hardware solutions such as base stations and multi-line ATAs
  • Great price-quality ratio
ConsCons
  • No call recording possible
  • Customer Service may not always be prompt
  • May not work well if your Internet connection is not great

Once considered a minor and limited VoIP provider, the Sillicon Valley based Ooma now offers a broad range of features and improved quality of service, which is geared towards small and medium businesses looking to save on phone bills and improve their communication. Although it is another cloud-based service, Ooma offers plenty of useful hardware devices which improve the flexibility and experience, and enable the provider to offer services and features for almost a pittance per month.

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9.5

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9

Vonage

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ProsPros
  • Market leading company with an extensive network and powerful support
  • Plenty of contract deals which can save your company a lot of money
  • You can get a customized plan tailored for your needs
ConsCons
  • Some usually standard features are charged as extras with Vonage
  • Plan customization may look complex and requires a bit more time

Vonage is one of the leading providers by market share. It is primarily thanks to their extensive marketing campaigns. This provider seems to invest much in maintaining its market leadership through promotion, so every business is welcomed with promo plans.

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9.5

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10

RingByName

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ProsPros
  • Advanced call routing enables greeting callers by name
  • Simple and comprehensive pricing
  • A lot of affordable addons and promotions
  • Hardware phones included in the plan
  • Inexpensive international calling options
ConsCons
  • Base cost is a bit high
  • No call queues
  • Limited call management and call monitoring options

In the highly competitive market of business VoIP services some providers take extensive efforts to stand out from others. Originally a software company, RingByName brings a completely different perspective and approach to business phone networks. Why not use routing options to refer to the caller by name? Deliver an already built-in CRM rather than integrating a third-party one? The features that make this service different are actually useful, not just gimmicks made just to attract prospects.

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9.3

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11

PhonePower

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ProsPros
  • Mobile apps
  • 30-day money back guarantee
  • Easy to set up
  • Softphone feature
  • More than 40 calling features
  • 7-day phone customer support
ConsCons
  • The mobile app needs improvements
  • No SMS texting feature/voicemail to text
  • No live chat support

PhonePower is a reliable VoIP service provider from California and comes with a 100% US based customer support. It has several plans to choose from, including International ones, more than 40 calling features and mobile apps.

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9.0

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12

Jive

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ProsPros
  • Remarkably easy setup
  • Cloud-based infrastructure which provides some features which are charged separately with other providers, such as call monitoring
ConsCons
  • Not the cheapest option around, the price depends on the number of users
  • The interface lacks recent updates
  • Advanced setup menus are not quite handy

Jive Hosted VoIP is a flexible cloud-based VoIP  business communication platform that works equally good for both small and large businesses. Jive knows various enterprises have different attitudes about tech. Imagine a flower shop which needs only two or three user numbers and the employees are neither familiar nor interested in anything beyond cheap and reliable communication. Jive can be theirs after only a few clicks. But it does not mean Jive is short in possibilities, since it is used even by some large companies and government organizations who require many advanced features.

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8.7

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13

1-VoIP

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ProsPros
  • Easy to set up and use
  • No term commitment
  • Includes all required hardware
  • Good call quality
  • Equal features with all their plans
  • Impressive customer support
ConsCons
  • No mobile support and third-party integrations
  • No free trial
  • Lacks video conferencing

1-VoIP is a reliable provider, which offers services for all needs: personal or corporate. It has an excellent 24/7 customer support, it doesn’t require long-term commitment, it is user-friendly and includes the same features with all their plans (the difference lies in the number of minutes included and other extra bonuses). On the downside though, 1-VoIP lacks some features found in major competitors, such as third-party integrations and video conferencing.

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8.4

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14

1-VoIP Residential

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ProsPros
  • Affordable service
  • User-friendly interface
  • All 1-VoIP features included with all 3 plans
  • You can keep your phone number
  • Hardware included with all plans
ConsCons
  • No mobile app
  • No video conferencing and SMS

The Residential VoIP service offered by 1-VoIP is competitive in terms of pricing, reliable, easy to use and includes almost all the basic features you want in a VoIP service. There are some annoying limitations to the service though, such as the lack of a mobile app and no video conferencing capability.

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8.2

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15

8x8

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ProsPros
  • Great flexibility of options, highly customizable plans
  • Does not require IP phones nor any other additional hardware besides computers and headsets
  • Very user-friendly software interface on desktop and mobile
  • Virtual call center solution: the entire infrastructure is put on the cloud
ConsCons
  • Very intolerant with lags and high ping, so for a proper operation and clear calls your Internet connections have to be impeccable
  • No abroad mobile calling included in any plan Free calls to landlines abroad include no more than 40 countries
  • All-inclusive plans might be more expensive than comparable offers from competitors

8x8 is a major cloud-based VoIP solution which emphasizes customizability through a wide range of plans and add-ons. Customers are encouraged to build their own communication plans with appropriate pricing for every service, but owing to that, many features other providers normally include in their plans only come here as separately charged extras.

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8.0

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16

Dialpad

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ProsPros
  • Largely software-based user interface, the company doesn’t insist on using hardware IP phones, though you can use them if there is a need
  • Affordable and clear plans
  • Quick and easy configuration
  • Free 30-day trial
ConsCons
  • Voice quality may not be as good on devices connected through Wi-Fi
  • Lack of CRM integrations other than Salesforce
  • Live support availability depends on which plan you’re using, the cheapest plan doesn’t include phone support at all
  • No call monitoring features such as supervision or barging in

Dialpad emphasizes software-based solutions. The company believes this approach gives more flexibility to their customers and saves their money. Powerful software solutions enable plenty of collaboration tools. Dialpad's software is awesome for those who can't easily predict their communication needs in the near future.

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8.0

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Last updated September 13, 2019

All About VoIP

Voice-over-Internet Protocol (VoIP) is a technology which enables transfer of voice over the Internet and similarly structured computer networks in real time. VoIP is the base for modern digital telephony systems. It is based on redundant hardware and requires little effort to set up and manage in comparison to classic landline or mobile telephony networks. VoIP relies entirely on the existing computer network infrastructure most businesses already have.

Basically, most VoIP networks can be used with a connected computer with a headset. The computer needs to have any kind of VoIP enabling the software., and that software can include some of the following:

  • Communication platforms such as Skype or Viber which enable the use of a VoIP protocol, with the usually free unlimited calling to any other user of the platform worldwide and enable buying credits for calling standard telephony numbers, often at prices much lower than through landlines.
  • Software phones (softphones). These enable users to make or receive calls via a subscription plan from a VoIP provider. VoIP providers either develop their own apps or recommend downloading third-party software phones. Some softphones enable call conferencing, call routing and VoIP telephony network administration. Such softphones are not usually freeware, unlike basic softphones.

Despite the fact that softphones can be mighty, allowing users to exploit the full potential of a VoIP network, most business environments still prefer having hard communication stuff on the desks of their employees. This is why we have hardware IP phones. Same as softphones, hardware IP phones can vary from light models with just some basic telephony functions to executive models which allow full control over a virtual private branch exchange (PBX) and supervision of whatever happens on the network. Despite they cost money, hardware phones allow an organization to better manage resources and also increase the staff productivity.

Thanks to the resource redundancy and high adaptability, VoIP telephony services are much cheaper for most business users than standard landline or mobile telephony.

Most IP phones are connected directly to the router and don't require a computer to work.

Top tier IP phones usually feature a large touch screen, sometimes a camera for video calling, support more lines and control over a plenty of network features. However, not exact borderline is set between an executive and basic user IP phone, and these definitions depend on the manufacturer.

Speaking of manufacturers of IP telephony hardware, despite it is a relatively new technology, there is already highly competitive market which includes well-known names in telecommunication technologies, such as Panasonic or Cisco, and some special companies which only make IP telephony hardware, such as Yealink and Polycom. Thanks to this, IP phones are not much pricier than standard, analog ones.

Companies who have got a plenty of non-IP phones from existing analog telephony plans, or want to save additionally through buying analog phones, can use analog telephone adapters (ATA) to turn these into useful IP phones. However, an ATA can not provide anything beyond just basic telephony functions and if there are any advanced features available to such users, these would be only available via a computer or smartphone.

Conference phones are specially designed to give the best from conference calls. These are meant to be used in conference or meeting rooms and feature a loudspeaker instead of a handset. In some models, users can plug a headset to perform peer-to-peer calls when no conferencing is needed.

IP phones can be connected to a network device – a router or a PC with an Ethernet cable. These phones are usually corded, though most manufacturers also offer one or two cordless models. Some phones are wireless, i.e. they connect to the network via Wi-Fi. Most users believe wireless connections may affect the call quality at any significant distance, leading to the fact that corded and wired devices still have a major stake in the IP telephony market.

Protocol Basics

Often phones and other hardware used for communication over the Internet comes defined as “SIP device”, “IP device” or “VoIP device”. These names refer to specific protocols. IP stands for Internet Protocol, which is the core set of standards on which the entire Internet is based. SIP stands for Session Initiation Protocol, and it is a wider set of standards that enables transfer of voice, video, messages and graphics over the Internet. SIP is just an example of application-layer communications protocols. Another example of such protocol is the Skype protocol.

VoIP simply stands for any protocol which enables the transfer of voice within an application layer protocol, such as SIP. Thus, an IP phone is a phone which enables various multimedia to be transferred over any kind of application layer protocol, so you can use it for both Skype and SIP networks. SIP phones can only be used with SIP-based networks, while IP phones and VoIP phones can be used for voice communication only regardless the application layer protocol. While this may be clear now, it is better to check with manufacturers, vendors, and providers about the compatibility of any specific hardware you're going to use.

Most business VoIP telephony service providers nowadays base their networks on the SIP protocol. SIP enables the use of a wider spectrum of multimedia information and boasts high reliability of communication. VoIP here can be seen as jargon since most such services and solutions support a plenty of features that can be based on SIP, going much beyond just telephony.

VoIP in Business

Modern-day businesses are always looking for new ways by which digital technologies can save their money, time and other resources and make their everyday operations more efficient. VoIP providers offer a range of business communication services which makes the communication – both internal and external – more redundant, comprehensive, streamlined and cheaper than the usage of classic analog technologies.

The latest trend in Internet-based business communications is cloud computing. Basically, most common hardware resources of a communication network, such as the PBX are now virtual and placed on remote servers, instead of the client's business premises. Maintenance of the network and its dependent resources is thus placed on the provider's end and included in the subscription plan. Unlike classic networks, these cloud-based IP solutions are highly customizable, alterable and easy for set up and management. Thanks to the possibilities of cloud-based VoIP solutions, both theinternal and external communication of any organization can be significantly improved by all means.

VoIP - What to Look For

Despite being a relatively new technology, Internet-based telecommunication market is highly competitive, with tens of various service providers. Most of them promist the most for little money, swear in almost permanent uptime and crystal clear voice quality in all conditions. Like anywhere else, marketing plays a key role in the fight for every single customer. Good news is that any business can find a great service that will meet and exceed all their expectations for a reasonable, if not great price.

Before you start browsing offers and deals, it is needed first to define what your business actually needs from a telephony service. Does your organization rely on inbound, outbound or internal calls? Are there requirements for multimedia such as video, text, graphics or animation? The amount of lines, users, numbers for receiving calls, extensions and other features on every single number level. Also some extra features such as voicemail, call recording, conference, and monitoring? The list of services enabled by Internet-based telecommunication providers is quite long, and many people have no idea what are all these things used for.

Calling options

Despite most VoIP services support multimedia, voice communication is by far the most used feature. The first thing many businesses are looking for is calling possibilities. Free unlimited countrywide calling is something most potential clients are asking for. While this gives you a great amount of freedom, its value is often exaggerated and users may not actually make enough calls to justify the price. Some providers offer metered plans which include a limited amount of minutes included on a monthly basis. Once these minutes are spent, calls are billed per minute, but rates are still significantly lower than minutes made over analog landlines or mobile. Most companies will not charge anything for internal calls.

Inbound Calls

To receive external phone calls, you will need to separately buy phone numbers. More concisely, some providers will offer you a phone line which may not feature a number, and can only be used to make outbound and perhaps internal calls. Number options include local numbers, remote area numbers, and toll-free numbers. Remote area numbers can have an area code of a distant place in the US, Canada or abroad, which will lower the costs for the caller to that number if placed within or close to the target area, while the recipient needs not to be located there. Toll-free numbers are also available, so your callers can reach out your business at no cost for them.

Call Management

If the VoIP solution of your choice is based on a cloud, the private branch exchange (PBX) is virtual, placed on a remote server of the provider, and the administrator from within your company can access it over a specially designated online (mostly Web-based) portal. All PBX functions, up to what the specific provider offers, can be accessed from anywhere. This is one of the key reason why we highly recommend using cloud-based VoIP solutions over those hosted, where a physical PBX is placed on your company's premises.

Softphones and Mobility

On an IP-based communication network, such as any VoIP business solution, calls can be performed through hardware IP phones or software phones (softphones) installed on a computer with a headset, tablet or a smartphone. The majority of providers will offer free smartphones for every subscribed user or line, some will not offer their own smartphone apps, but instead enable support for some third-party freeware softphones. Few providers would charge for a softphone.

Mobility is a great advantage of softphones. Through a sofpthone app installed on a mobile device, any employee can remain connected to the company's VoIP network, as long as their mobile device remains connected to a 3G, 4G or Wi-Fi network. Some provider-specific softphones support advanced functions such as call routing, conferencing and call recording.

Hardware

Despite we now have free and powerful softphones, customer businesses still prefer having real phones on their employees' desks. IP phones have their advantages over softphones, such as increasing productivity and better resource allocation. This is why providers usually, besides selling solutions, also sell or lease IP communication hardware. That includes IP phones, conference phones, receptionist phones and other hardware for enhancing your business phone network.

Provider Performance and Trustworthiness

Despite all providers claim their offer and product is the best for your needs, their services may not be suitable for you. A highly competitive market brought the need from providers to differentiate, and the product (solution) scope can vary among providers. Some companies boast success stories with large corporations with giant telephony networks, others proudly highlight stories of their small business users. Some companies will have a great range of plans and pricing, while others will only offer premium all-inclusive bundles with hefty price tags.

Performance is the key issue for most such services. Whether you will have crystal clear voice, permanent, continuous uptime and streamlined communication depends on much more than your provider. Weak local Internet connections, or slow computers and routers can affect the quality of calls. To cope with this, most services will come with either a Service Level Agreement (SLA), or a free trial period, or a period covered by a full money-back guarantee. 30 days is the most common length of these trials and guarantee periods, which is fairly enough time to see if a business telephony solution suits the telecommunication needs of the organization.

Tech Support and Customer Care

Despite both clients and providers would like to have an impeccable experience with every single subscription, the reality is that it's not possible, so a strong and reliable support is a must-have. Phone services may be working well, but still might be complicated for those not quite versed with technology. Nearly all services are accompanied by Web-based resources, such as written manuals, video tutorials, FAQs, blog posts with tips and tricks and similar content.

Sometimes, the service itself might be challenged. The following means of addressing customer issues exist: email, live Web chat, phone support, Web-based ticket system, official profiles on social networks and official user groups in the form of discussion boards or panels. Live support can have limited availability, or be available 24/7 only to top tier plan subscribers.