By: Kelly | Last updated November 24, 2020 
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Nextiva is one of the most reputable VoIP companies in the United States and it offers not only VoIP services but online fax services as well, through its vFax subsidiary. The company offers flexible, scalable plans for both small businesses and enterprises but there are no solutions for home users. Nextiva includes a rich set of features with all its plans and there are a lot of additional tools available as well, such as Contact Center plans, SPI trunking, phones and special devices and more.
Nextiva was founded in 2006 and it is based in Arizona. The company offers a variety of cloud-based communication solutions and it is best tailored for small to medium-sized businesses. However, Nextiva also has Enterprise plans.
Features
With Nextiva you can choose between a 36-month agreement and month-to-month billing. The longer the period, the more the cost drops.
When you sign up for the service, you can get a local or toll-free number or you can transfer your current phone numbers, for an additional fee. The transfer takes just a few hours to be completed.
In terms of calling features you get all the basic functions such as long-distance calling, unlimited online faxing, music on hold and more.
Here are the most important features included with the standard Office Pro plan:
The Office Pro Plus plan comes with additional features such as:
The Office Enterprise plan is the most complex one and it adds a few more useful tools such as:
All plans offered by Nextiva include a free local or toll-free number. You also get advanced call monitoring, cloud PBX and unlimited calling.
The web-portal is easy to use and you don’t require any hardware or equipment to use the service, thanks to it being a cloud-based solution. However, in case you do want to buy a phone system from them, you have a wide variety of options to choose from (desk phones, conference phones, cordless devices and more).
Nextiva will take care of all the required maintenance and available upgrades, so you don’t have to worry about anything except using their VoIP service.
There are three main plans you can choose from when it comes to Nextiva VoIP services: Office Pro, Office Pro Plus and Office Enterprise.
The Office Pro plan starts from $19.95 per month for a 36-month agreement, for companies that have more than 100 users. If you have fewer users or you opt for month to month payment, the price goes up. For instance, for 1-4 users and a month-to-month agreement, the price is $34.95/month. For 20-99 users and a 36-month agreement, the price is $20.95/month.
The Office Pro Plus is their next available plan and it starts from $20.95 per month, for more than 100 users and a 36-month agreement.
The Office Enterprise is their most expensive option and it starts from $27.95/month for more than 100 users and a 36-month agreement.
If you want to add voicemail-to-text for each of the plans, you have to pay an additional $2.95/user/month.
Nextiva also offers Contact Center plans: Contact Center Pro is $50/user/month and Contact Center Enterprise is $100.95/user/month. There are a lot of additional features you can opt for, such as an agent dashboard for $30/month, a receptionist dashboard for $40/month and others.
Nextiva is a reliable company and has a 99.99% uptime. The company has several data centers around the world.
Nextiva’s customer support can be accessed via phone, live chat and email. Their working hours are Monday-Friday, from 5 am to 6 pm and Saturday, from 9 am to 1 pm.
Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Read our advertising disclosure.
