9.9 / 10
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RingCentral is a cloud-based enterprise VoIP solution which integrates with many of the existing software on the user end. Since it's cloud-based it brings the highest possible levels of reliability and stability. This platform consists of fifteen servers across the country which enables the high quality and reliability of voice communication. As a provider, RingCentral includes a softphone to be installed for all users, but there is an option to use or rent hardware IP phones for some extensions or every of them, on user demand.
Specific features, besides app integration, include SMS texting service, receiving and sending fax messages as well as team/conference calls and many others.
Large companies which process many calls and want to save on phone bills without much resources spent on setting up their new VoIP system are ideal candidates for a RingCentral cloud-based VoIP network. The whole system is highly customizable and requires little time for set up and any additional changes.
Another major advantage is that since the whole infrastructure is based on the cloud, the client organization doesn't have to buy any particular hardware – unless they need it, for which they can use their own IP phones, receptionists, and headsets, or rent that hardware straight from RingCentral. The system is tested with Cisco, Yealink and Polycom phones, though you can use many other brands of IP phone hardware or no calling hardware at all, using just the pre-installed app on computers and mobiles. RingCentral sells desk, cordless, receptionist, and conference IP phones. All these devices are tested with RingCentral and financing is available to the solution users.
RingCentral will assign a business representative for every system ordered by organizations, who will assess that organization and propose an optimal number of users and software or hardware solutions for all users in the network. Furthermore, the organization hiring RingCentral will get help from its implementation specialist who will supervise the transition from a hardware-based business telephony network to their cloud-based solution smoothly.
The usage, however, has certain limitations. US-based implementation and tech support are available only for those who order a system with a larger number of users, and the possibility for the VoIP hardware rental requires a longer term contract regardless the plan.
The common infrastructure of RingCentral is vast, so even huge corporations can make use of it and the cloud is capable of handling plenty of traffic at any given time. Even the fastest growth of a company will remain unspoiled, as there are no limitations to the system expansion.
Beyond unlimited system structure change possibilities, there are a plethora of user preference adjustments available. Each user can customize their end, including voicemail greeting recordings, device preference (whether it will ring on the desktop, hardware desk phone or mobile), how long the inbound caller would wait before redirecting to voicemail, etc.
Many of the major third-party applications for business communication go hand in hand with RingCentral. Salesforce, Oracle Sales Cloud, Zendesk, Google Apps for Work, Outlook and some other functional business communication apps can be connected with every single user’s RingCentral account. Outlook and Salesforce allow making or receiving RingCentral calls straight from their apps.
RingCentral offers plenty of system usage stats and metrics. It is capable of creating periodic reports for every number, group of numbers or the whole network. Various trending metrics might serve as useful info for directing the business and help with drafting a communication strategy for your company.
RingCentral comes with three plans: Standard ($25/Mo.), Premium ($35/Mo.) and Enterprise ($45/Mo.). All plans feature unlimited US and Canada calling and a certain number of toll-free calling minutes (from 1000 in the Basic to 10,000 in the Enterprise plan). Premium and Enterprise plans include options such as inbound Caller ID, advanced business application support, and HD voice.
RingCentral is a top-tier, award-winning business telephony solution which supports high levels of customization and integration. It is the choice of many large and complex organizations. Giants like BMW, Simply Hired and TRUSTe are listed on the RingCentral's reference list, yet there are many smaller enterprises, too. The solution's wide field of application doesn't know for limitations arising from companies' sizes, structures, and industries. It is, however, not the most suitable solution for smaller companies who aim to control their budget and where voice communication among employees and teams is of a lesser importance. So, if you need just a basic VoIP business solution, RingCentral may not be the most suitable option.
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The RingCentral solution comes with a service-level agreement and a 30-day full refund guarantee. It is not required to cite the reasons for quitting the service to get the money back. During the subscription, you can count on 24/7 live support available through live chat, phone, and email. You can also resort to the website which features manuals, video tutorials, FAQs and other helpful resources.