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RingCentral Enterprise Review


By: Matt | Last updated May 15, 2019


PROS:
  • More than 100 integrations and custom API available
  • Very secure (7 layers of security)
  • Insightful analytics
  • Team collaboration
  • International numbers in over 70 countries
  • Number porting
CONS:

SUMMARY:

RingCentral for Enterprise is a secure and reliable VoIP solution for large businesses. It includes everything your business might need, from real-time messaging to HD video conferencing, all the major integrations, the opportunity to expand globally and more. RingCentral has a 99.999% uptime and offers customized plans for all types of businesses.


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VoIP (voice over internet protocol) has become the favorite technology when it comes to telephony. More and more companies and even individuals switch to VoIP, for several reasons.

VoIP makes a lot of sense for businesses that need to communicate on a daily basis. With this technology you can significantly reduce your costs, both in terms of hardware, installation, maintenance and so on.

VoIP functions via IP (internet protocols) which means you can even make phones from your computer and smartphone if you want. And of course, you can also use one of their various IP phones. Long-distance calls will no longer boost your phone bill and it is way easier to set up a VoIP system than a landline.

VoIP is also fast and allows you to send audio, video, images and text, which is another advantage it has over regular telephony. Team collaboration, HD video conferencing and real-time messaging are only a few noteworthy features offered by reputable VoIP providers.

RingCentral is one of the most reputable VoIP providers in the United States. It offers cloud-based communication services for all business sizes: small, medium and enterprise.

RingCentral is very experienced in this industry because it has been on the market since 1999. The company is headquartered in California, but has offices all around the world, in Russia, China, Philippines and other areas.

Available plans

RingCentral offers VoIP services for Small Business and for Enterprise.

For Small Business the company offers 4 plans: Essentials, Standard and Premium. The lowest-priced plan is $19.99/user/month and includes up to 100 toll-free minutes per month and up to 10 users.

The most expensive plan for Small Business is billed at $49.99/user/month and includes 10,000 toll-free minutes and unlimited users.

Enterprise offer

In addition to VoIP services for small and medium businesses, RingCentral also offers enterprise solutions. However, there’s no quote specified on their website. In order to get a price, you have to contact them, give them your company details and they will make you a personalized offer that can meet your specific needs.

You can also sign up to view a personal demo to get a better idea of their offer, if you fill in the form on their website. You have to input your full name, a valid email address, your phone number, your company name and your number of employees.

With RingCentral you can opt for toll-free numbers, vanity numbers or local numbers or you can choose to keep your old number/s. If you choose the latter, you have to transfer the number from the Admin Portal – Phone System. In order to be able to port your number, you have to pay first and have your account activated.

Features

RingCentral offers services for all types of businesses and gives you the possibility to expand globally by accessing local numbers and communication services across more than 70 countries worldwide, including India, Russia, Japan, France and more.

Main features included:

  • HD video conferencing
  • Real-time messaging
  • Task management
  • File sharing
  • Insightful analytics
  • Performance reports
  • Plenty of integrations such as: Salesforce, Microsoft Office, Box, Dropbox, Oracle, Google Cloud , MailChimp, ZohoCRM, Zendesk and more
  • Custom API
  • Roles and permissions
  • Mobile app compatible with iOS and Android devices
  • Call delegation, call screening, call forwarding, call flip (move an ongoing call between your desk, mobile phone or softphone), call park (hold calls in a virtual location and retrieve them from any desk phone), caller ID
  • Music on hold
  • Automatic call recording
  • Intercom
  • Paging
  • Internet fax
  • Voicemail-to-email
  • Visual voicemail

Not specified on the website, you have to contact them to get a customized quote.

RingCentral offers 7 layers of security (physical, network, host, data, application, business process, enterprise organization) and 24/7 platform monitoring. The company boasts on a 99.999% uptime.

RingCentral offers 24/7 customer support via live chat and phone.

Non-English support is available Monday – Friday, from 9 am to 6 pm (CET).

You can also ask the RingCentral community for answers.

If you have general inquiries you can also try to browse their Support section on their website. They have a comprehensive knowledge base, various guides and videos you can watch.

Social media: Facebook, Twitter, LinkedIn.

Facebook: https://www.facebook.com/ringcentral


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