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Phone.com Review


By: Miroslav | Last updated April 17, 2017


PROS:
  • Affordable, great price-quality ratio
  • Extremely quick and easy setup and network changes
  • Great international call rates
  • Includes ATA adapters to connect non-Internet enabled phones to your Phone.com based network
CONS:
  • No direct and included CRM integration available, there is a 3rd party cross-integration platform at an extra cost
  • No video calls possible
  • Not quite stable, downtime is not uncommon, and there is no SLA, making it a bit risky
SUMMARY:

Some people need quick and easy VoIP solutions. Dynamic businesses need to perform quick switching from one telephony network to another. Phone.com is ideal for those who want a quality VoIP network for their business without too much hassle. Same goes for sudden changes in your business phone needs, such as starting up a major development project or an abrupt downsizing. Changing the network scope and infrastructure (which is cloud-based) is a breeze.


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Phone.com is a company that offers VoIP services to the business and residential market. It boasts on ease of communication and getting started quickly. Phone.com services can be accessed immediately upon signing up, and there is a free 30-day trial. This is particularly good, as some users report frequent outages which may depend on your location. When the location is fine, you can keep using the service paying only what you see. There are no hidden surcharges and the whole pricing is transparent. They would even send all the calling hardware you order without shipping costs. You will get plenty of useful features for little, and some addons, such as toll-free numbers, at quite low rates.

Service Overview

Phone.com is entirely cloud-based and harnesses a lot from it. Thanks to the low pricing and scalability many businesses opt for Phone.com as their first VoIP provider after comparing it with the competitors. The service includes softphones for desktop or mobiles which are technically enough to perform calls and enjoy other features, though you can use your own IP phones or buy/lease them from the provider. Phone.com offers desk, cordless, executive and conference IP phones, as well as expansion modules, attendant consoles and analog telephone adapters. All these devices come pre-configured. The free trial exists for the base plan, which is enough to see whether Phone.com provides you with the quality you expect before you move onto advanced plans and if you start with a better plan you will get an introductory first-month discount.

FEATURES

A large list of options and possibilities is one of the strongest sides of Phone.com. This provider boasts around 50 useful features, many of which are included in all plans.

Call management options from Phone.com enable you a full control over your business phone network activity. There are several call routing rules, an auto attendant, call transfer, screening and waiting. Caller menus enable you to control the stream of incoming calls in real time.

As with most other providers, you can port your existing numbers to Phone.com and sign for toll-free numbers at one of the lowest rates on the market. Auto attendant and an easy to set up Interactive Voice Response are included in all solutions offered by Phone.com

Conferencing abilities of Phone.com upper tier plans are powerful. Every extension has a belonging high-definition conference bridge which supports up to 300 participants. The other features which come in the upper tiers or as an extra include flexible call routing, call recording, call screening follow-me and other. Call recordings are stored on the cloud for 13 months. Call recording is charged separately, so is the voicemail transcription. The company claims it's a real human transcription job despite the fact that it costs just $.25 per a voicemail recording.

Additional features:

  • IP phone leasing. The phones start at $5/month

  • Phone numbers $5 a month

  • Call recording: starting at $5 a month for 300 minutes

  • Premium Hold Music: Get copyrighted music from major stars for around $1 monthly

  • Voicemail Transcription: $1.50 per extension or human transcription at $.25 per message

  • Professional voice-over messages for auto attendant, greetings and more

Adjustability

Every Phone.com subscribed user gets the Communicator, a strong HD softphone for Windows and Mac computers. The mobile version of this softphone is available for Android and iOS devices enabling worldwide communication through Wi-Fi and mobile networks.

The Administrator is a web-based management platform for Phone.com that lets you manage all the features, switch among plans, track expenses and more. This interface is very detailed and may look a bit complicated for those less tech-savvy.

Direct software and service integrations don't exist, though you may subscribe for a third-party cross-platform integration tool. Although it isn't free, it offers a great library of services for integration with your Phone.com VoIP system.

This provider offers three plans and a number of addons and premium options for a surcharge. Starting prices for all three plans reflect metered offers, and unlimited calling feature comes as an addon for around $30.

  • Base plan: First month is free as a trial, then $10/month. Includes 100 minutes and plenty of free features*

  • Plus plan: $10 for the first month and $20 monthly after that. Includes 500 minutes and a plenty of free features.*

  • Pro plan: $20 for the first month, then $30 monthly. Includes 1,000 minutes and a plenty of free features.*

*Which features are included are subject to change and are never clearly stated on the website. Contact a Phone.com customer representative to get the exact pricing for what you need. Larger business clients get a custom quote for their entire cloud-based VoIP network.

Performance and Reception

Phone.com states on its website that it's trusted by more than 25,000 businesses, health and educational organizations nationwide. Among big names, you can find Insightly, Trello, the University of Texas at Austin and many other small, medium and larger organizations. The quality of voice communication may be depending on the quality of data bearer connection, and if your Internet connection is a bit lagged your calls may be spotty. That's why it is best to go for a 30-day free trial to see if Phone.com suits you. Unfortunately, there is no money-back guarantee if you start having troubles with the service at a later stage.

Phone: 1-800-998-7087

Email: support@phone.com

Social media: Facebook, Twitter, YouTube, LinkedIn

Facebook: https://www.facebook.com/phonedotcom/?ref=ts

The Phone.com invests a lot in maintaining an effective and actually useful tech support infrastructure. The users mainly praise the promptness and clarity of responses received by email, live chat and phone support from their US-based support team. Remember that support availability is dependent on the plan you choose, so make sure you can configure it on your own before going for the entry level plan.


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Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Learn more.