Bay Alarm Medical GPS Mobile Review

Tamara By: Tamara | Last updated May 21, 2018

Bay Alarm Medical GPS Mobile medical alert services
Bay Alarm Medical GPS Mobile with box medical alert services

9.0 / 10


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  • Impressive battery life
  • No activation fee
  • Good audio quality
  • Multilingual support
  • US based monitoring centers that are CSAA Five Diamond Certified


  • No mobile app
  • Not waterproof
  • A bit pricey
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The Bay Alarm GPS Mobile is a reliable medical alert device suited for people on the go. It has a great battery life, support in multiple languages and the monitoring staff is helpful and US based. On the downside it is more expensive than other medical alert providers and the fall detection feature is extra.



Bay Alarm is a subsidiary of Bay Alarm. The company is headquartered in Concord, California and has 11 years in the medical alert business. It has an A+ rating from the Better Business Bureau (BBB).

Bay Alarm Medical offers in-home medical alert systems, a GPS Mobile system and the option to go with their bundle package, for both home and on the go protection.

Their GPS mobile help button has the following specs:

  • Dimensions: 2.7 x 1.8 x 0.7 inches
  • Weight: 2.1 ounces
  • Up to 72 hours battery life on a single charge
  • Multilingual support
  • Built-in two way speaker

The Bay Alarm mobile device is not the smallest item we’ve seen so far, but it is light enough so that you can wear it around your neck, with the free included lanyard or you can clip it on your pants/belt, purse, etc. Overall though, it is quite bulky, but solid, too.  One thing you should know about it is that it only has an IPX5 rating, meaning it is not waterproof. While it can take a few drops of water, you can’t wear in the shower/bathtub/pool.

The battery life of the Bay Alarm Mobile GPS is really good, it lasts up to 72 hours on a single charge, which is well above the average. Of course though this run time varies depending on the cellular and GPS signal. If the signal is weak, the battery life will drain faster.

The GPS mobile button comes with a one-time device fee of $49. In addition to that, you can opt for paying a monthly, quarterly or semi-annual fee. There is no activation fee.

If you opt for the quarterly plan, you also get free ground shipping and if you opt for the semi-annual plan, you get the free ground shipping plus a free safety lockbox, which will otherwise cost you 40 more dollars.

In addition to these three available plans, you can also add two extra features: auto fall detection, which is $9.95/month and caregiver tracking. Caregiver tracking allows you to track your loved one (child, old mother/father or other relative, etc.) through their GPS web tracking portal, by finding out their location and location history. You can also receive notifications via SMS or e-mail. The caregiver tracking feature costs $4.95/month.

There is no mobile app available for the Bay Alarm GPS Mobile.


The mobile GPS alarm system works with AT&T. You can use it anywhere within the US, as long as there is a good cellular connection. The device is ready to use straight out of the box. All you need to do is make sure it is charged. It would also be indicated to run a test to make sure it works properly.

Their dispatch centers are based in Utah and Idaho and are CSAA Five Diamond Certified. You can contact their emergency centers on a 24/7 basis, at a simple push of a button. There is also multilingual support included, which is a useful thing. The response time is good but not great; we’ve managed to connect to a rep in under 50 seconds, which is not that impressive.

The Bay Alarm medical GPS mobile is a reliable option. Their emergency centers are US based, well trained and responsive. The battery life of the device is really good. The device is a bit bulky, but still wearable without getting too uncomfortable.


The Bay Alarm GPS Mobile device has a one-time fee of $49. The most basic plan is the monthly one, which is $29.95, billed per month. There is also a quarterly plan, which is $89.85, billed per 3 months and a semi-annual one which is $179.70, billed per 6 months. Their products come with a 30-day money back guarantee and a one-year warranty.

The box contains the GPS help button, the user manual, the charging dock, a lanyard and a belt pouch.


Phone: 1-877-522-9633

Live chat

Hours: Monday – Friday, from 6 am to 6pm PST; Saturday – Sunday, from 8 am to 4:30 pm PST.

Social media: Facebook, Google+


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Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Read our advertising disclosure.


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