Bay Alarm In-Home Medical Alert Review

Kurtis By: Kurtis | Last updated May 22, 2018

Bay Alarm In-Home Medical Alert medical alert systems
Bay Alarm In-Home Medical Alert medical alert systems lanyard wearable help button coins
Bay Alarm In-Home Medical Alert medical alert systems wearable help button in hand

8.3 / 10


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  • No one-time fee or activation fee
  • Affordable plans
  • Support in over 170 languages
  • 100% waterproof help buttons
  • Easy to install and use
  • Good range


  • Shipping fee for those who choose the monthly plan
  • No daily checks or medicine reminders services available
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The Bay Alarm in-home medical alarm system is an affordable and reliable solution. You can choose between a landline or cellular coverage system, you get customer support in 170 languages and there are no activation and one-time device fees to pay. The wearable help buttons are very small and light and 100% waterproof.



Bay Alarm is a subsidiary of Bay Alarm. The company is headquartered in Concord, California and has 11 years in the medical alert business. It has an A+ rating from the Better Business Bureau (BBB).

Bay Alarm Medical offers in-home medical alert systems, a GPS Mobile system and the option to go with their bundle package, for both home and on the go protection.

Their in-home medical alert system has the following specs:

  • Base unit dimensions (H x W x D): 2.0 x 7.9 x 5.2 inches
  • Microphone and speaker for two way communication
  • 100% waterproof help button
  • Range: Up to 1000 ft.
  • 32 hours battery backup
  • Lifetime warranty

The in-home medical alarm system is landline based or you can also opt for AT&T cellular coverage, for an extra $9.95/month.

Auto fall detection is another extra feature that costs $9.95/month.

What is missing from their list of available features/services are daily checks and medicine reminders, which other providers offer.

The base unit has a very visible help button on it. The wearable help button can be worn either on the neck with a lanyard or on the wrist. You can opt between one of the two when you order the system.

The help button is really small, light and 100% waterproof, meaning you can take it in the bathtub or shower with you.

The coverage area is good, up to 1000 ft.

You can also order an additional help button or a wall help button for an extra $1.95/month. Monitoring will be included in the cost if you go with an additional pendant or wristband help button, so you don’t have to pay an additional fee for monitoring too, just for the extra pendant you are ordering.

The in-home system is leased and you only have to pay for the plan you’ve chosen and a shipping fee, which is $9.95. However, if you choose their quarterly or semi-annual plan, ground shipping is free. There is no activation fee and no contract is required.

As we’ve already mentioned it, there are three plans to choose from: monthly, quarterly and semi-annual.

The quarterly plan throws in the free shipping and the semi-annual one, the free shipping plus a free safety lockbox.

The microphone and speaker of the system are of great quality and communication is always loud and clear.

The system is extremely user-friendly, very easy to install and test. You just have to plug everything in and you’re good to go. The good thing about the system is that you can also use it to answer phone calls with it, by simply pressing the button on your pendant/wristband.

In case of a power outage, the 32 hours battery backup is a reliable extra precaution measure.

The average response time is pretty good, we’ve managed to get an average of 35 seconds.

The Bay Alarm Medical company includes another useful feature, which is support in multiple languages, over 170 languages, to be more precisely, because they invested in translation services.


The Bay Alarm In-Home system has to be leased and doesn’t come with an activation fee. You only have to pay for the plan you choose, and for ground shipping ($9.95). However, ground shipping has to be paid only if you opt for their monthly plan, otherwise it is free.

There are three plans: monthly, quarterly, semi-annual.

Monthly: $19.95, billed per month

Quarterly: $59.85, billed per 3 months

Semi-annual: $119.70, billed per 6 months.

AT&T cellular support for the system: an extra $9.95/month

Extra pendant/wristband/wall button: $1.95/month

Fall detection button: extra $9.95/month

In the box you also get the installation guide and a Vial of Life kit, which is useful for listing any important medical info that will help responders in case of an emergency.


Phone: 1-877-522-9633

Live chat

Hours: Monday – Friday, from 6 am to 6pm PST; Saturday – Sunday, from 8 am to 4:30 pm PST.

Social media: Facebook, Google+


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Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Read our advertising disclosure.


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