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Intelius Review


By: Kurtis | Last updated April 13, 2017


PROS:
  • One of the most comprehensive and accurate background services on the market
  • Excellent customer support
  • There is a mobile app compatible with both Apple and Android
  • They have an opt-out policy, in case you don’t want your personal information on their database
  • Easy to use interface
CONS:
  • Not the most affordable service; it has too many pricing options
  • You can’t search people by email
SUMMARY:

Intelius is a background check and people search company based in Washington, US. It has an A+ rating with the Better Business Bureau (BBB) and one of the highest scores on the market in terms of accuracy of the information it provides. However, the company has a controversial history. It has received several complaints from its customers for allegedly giving private cell phone numbers, for deceptive credit card changes and post-transaction marketing practices.


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The company was founded in 2003 and in 2009 acquired the Spock search engine. Intelius claims it has sold more than 50 million reports so far.

In 2015 the company was in turn acquired by H.I.G. Capital.

Intelius offers both background check and people search services. You can select between background records, people search, reverse lookup or criminal records and each of these options has its own fields that make your search more precise. The service collects the information from several public databases, which increases the level of accuracy.

The interface is straightforward and easy to use. They offer additional information and explanations for each search. If you don’t know how to read certain information in the report, you can use the definitions available for each section of the report.

You can easily search for someone by just entering their name and an approximate location. You can’t use phone numbers or age when you perform your search.  Once you find the person you are looking for you have to enter your payment information and you will receive a report within seconds. You will receive the person’s address history, details about her/his current property, including the estimated value, a bird’s eye view of it, public records data, criminal records, bankruptcy information and so on.

You can’t search people by their social media nickname, email or social security number either.

You also have an interactive map linked to other people and locations close to your subject.

Intelius also has a mobile app that is compatible with both Apple and Android devices. The app allows you to perform reverse-searches for phone numbers. For instance, if you have a missed call and you don’t know the caller’s ID, you copy-paste the phone number, search it and find out information about the person who called you (their name, address, age, workplace, social media profiles, etc.).

Unlike some services that have limitations regarding the information they reveal about a person, this company offers complex information on court judgments, bankruptcy, tax liens and so on. There are multiple other types of searches available: criminal and sex offender, reverse cell phone directory, social net search, email search, property and neighbourhood. If the person you are looking up doesn’t have a criminal record, that section will be blank.

Once paid for, the background reports will be stored into your account for a month and a half.

If you wish so, you can choose to not have your personal info on their website, as long as you can provide proof of identity. You first have to submit your request by email or fax, along with a copy of your government-issued ID or notarized identity verification form. Your info will be blocked from their database within max. 2 weeks.

Intelius offers a free 2 days trial. You can choose a monthly plan or a 24-hour people search pass that costs $19,95. The same amount can be paid monthly for their Intelius Premier plan, which gives you access to unlimited searches.

If you want a full background report you have to pay $49,95 or $39,95, if you sign up for their Premier Plus plan.​

Intelius has a well-deserved reputation in terms of its customer support. You can contact them by phone or email and their response time is excellent. Although they don’t offer 24/7 phone support, the staff is very friendly and helpful, so no complaints there. The website also has a comprehensive FAQ section that can answer any basic questions you may have.


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