It has been in business since 1999 and claims to have helped hundreds of thousands of clients so far. The company was founded by a psychic and was recently sold to the phone company AT&T.
Keen’s psychics are specialized on various types of divination. They offer Tarot readings, astrology ones, including Chinese, Mayan and Vedic astrology, spiritual readings, love & relationship readings and answers to life questions, dream interpretation, numerology readings, pet communication services, etc.
Unlike other competitors, Keen offers just six search filters, which is below average. However, their website looks pretty professional and clean and they do have a static search bar that you can use with specific keywords. The site is not overcrowded or kitschy, as most of the websites created for this field. The interface is very easy to use and you can find a psychic of your choosing in no time.
The psychics have comprehensive profiles, with pictures, a short bio, background, pricing, contact details and most importantly, ratings and reviews from customers. Since the screening process for their readers is almost inexistent, Keen encourages clients to leave feedback on the website. Each psychic receives from 1 to 5 stars and there are a lot of comments from customers who shared their experience with the reader. This is a good thing, because it offers credibility to new comers.
How does it work
The registering process is very quick and simple. You can only register online, not by phone. You just have to type in your email and a password and agree to their terms. You have to be at least 18 and you may receive periodic emails from them once you sign up, but you can manage them from your account. Keen doesn’t require your contact details such as your real name, phone number, etc.
Keen ensures its customers that the conversations with the psychics are always anonymous and safe. Moreover, they use an SSL software that encrypts all the information and when they charge you for their services, they don’t disclose your identity to anyone, not even the reader. They also always ask for your authorization before actually taking your money.
When you find a psychic you like, you can contact him by phone or live chat. If the reader is not available at that specific time, you can request him to call you back. You can also save him in your member profile, if you liked the reading and think about using him again. You can also schedule a reading with a psychic you like. Keen provides 24/7 psychic services, so you will always find someone available on their network.
The company has a 100% satisfaction guarantee, meaning that if you are not satisfied with your reading, you will receive free credit from them to use in your next reading. You have to submit the request within 72 hours from the reading and you can also give a one-star rating to the advisor who disappointed you.
Like most of the online psychic services, Keen also has an ‘Articles’ section on its website and a blog. The articles cover a lot of topics such as love, psychic discoveries, astrological illuminations, tarot prophecies and so on.
New customers have the first 3 minutes free with any advisor. After those minutes expire, the pricing differs from psychic to psychic. You can find readers who charge you $2.95/minute and top rated readers who charge $29.99/minute. Some advisors have special offers and discounts, but those are exclusively done via the psychic himself, not through Keen.
Phone: 877-533-6435 Monday-Friday: 6 AM to 6 PM; Saturday-Sunday: 8:00 AM – 4:30 PM
Social media: Facebook, Twitter, Pinterest, Instagram, Google+
When it comes to customer support, Keen could use some improvement. They only offer customer service via email and the response time is not too great. They have no phone support or live chat support available so far. They do have an extensive FAQ section and help section for those getting advice and those giving advice, but that’s pretty much all you get.
Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Learn more.