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Kasamba Review


By: Hailey | Last updated April 13, 2017


PROS:
  • Mobile friendly
  • Extensive network of psychics
  • Very good ratings from more than 90% of their customers
  • You pay as you go, there’s no minimum of minutes required
  • Free 3 minutes trial included, with no further commitment
CONS:
  • Very poor customer support, no phone or live chat
  • Phone readings are only available for certain psychics, not all
SUMMARY:

Kasamba is an online psychic service that belongs to Live Person. It was founded in 1999 and now has over 3 million customers worldwide.

Kasamba has over 2,000 readers in its network and some of them are pretty famous, with appearances on various television shows or radio stations from all over the country.


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Many of their readers have received 5 star ratings and more than 93% of their clients rated their readings as excellent or very good.

This service offers an extremely wide range of readings, from astrology and Tarot, to love and relationship, finance, career, dream analysis, fortune telling, numerology, palm readings, picture readings, pet readings, graphology and many others. Each category includes sub-categories. For example, in love psychics you can narrow down your search even more and look for something more specific: cheating and affairs, breaking up and divorce, marital life, gay and lesbian friendly, single and dating and so on. There are plenty of sub-categories with all the main categories.

Kasamba is mostly orientated towards chat readings, although some of their readers do offer phone and email ones as well, but not all of them.

Kasamba can be accessed either through their website or from their mobile application, which is compatible with both iOS and Android devices. That is a big thumbs up, considering that this is one of the few such services to offer a mobile app, too. You can also use your Facebook account in order to register for an account on their app. The interface is very easy to use. On the downside, the app is not free and it doesn’t support mobile devices that run on Windows.

Each psychic collaborating with Kasamba comes with an extensive profile from which you can find out his bio, what he looks like, his rates, ratings and reviews from customers. The company encourages clients to leave reviews and give ratings, in order to maintain their transparency and quality services. There aren’t too many details about their screening process, so that’s another reason why ratings and reviews are a good idea, as they help you better choose a good psychic.

The company boasts on its innovative online chat interface, ‘presto chat’, claiming that it allows text to be displayed as it is entered, so you don’t have to wait at all.

Overall, the website is very clean, almost too simple and minimalistic. You can sign up with your email, a password and a screen name (the latter is optional) or with your Facebook account.

One other cool feature of Kasamba is that you will have access to a full transcript after your live chat reading, so you can revisit it anytime you want. You can find it under the ‘History’ tab.

New customers get a free 3 minutes trial with any psychic they want and with no conditions or further commitments. Another good thing about Kasamba is the fact that it doesn’t require a minimum of minutes, you can chat for as long as you want and pay as you go.

You can pay by adding funds to your account and chat for a fixed amount, directly through your credit card after the reading, or through PayPal.

From time to time, Kasamba offers generous discounts of up to 50%. Upon sign up, you can check the promotional email box, in order to receive news about their discounts and deals. You can also use coupon codes for discounts.

If you require so, the company offers you completely anonymous and confidential chat options, so you don’t have to worry about that either.

If you opt for their email reading option, the amount of money is pre-determined before you receive your reading. However, you will only be charged after the session has been completed.

Their refund policy is somewhat ambiguous. If you want a refund, you have to request it by filling out a form on their site, but they do warn you that they reserve the right to not reimburse you if you don’t see eye to eye. They do offer a satisfaction guarantee, in the sense that they will refund you up to $50, if you are not satisfied with your reading.

As many other psychic services websites, Kasamba also has a blog and an Articles section on its platform.

In terms of their pricing, Kasamba has different rates for their psychics. Prices can start from just $2/minute, but the rates are quit high for their most popular advisors.

Social media: Facebook, Twitter, Google+, Pinterest

Facebook: https://www.facebook.com/KasambaPsychics

Twitter: https://twitter.com/Kasamba

The customer support section definitely has room for improvement. There is no phone number displayed on their website, in case you want to contact them and the only way you can do that is through their support ticket, which is the worst and slowest possible way. There is a solid knowledge base on their website, where you can find answers to questions related to billing, how to connect to an advisor, how to close your account or withdraw a posted request and many other topics, but still, the lack of phone or chat support is unacceptable.

On social media channels, Kasamba can be found on Facebook, Twitter, Pinterest and Google +.


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