Personal Loans Review

Kelly By: Kelly | Last updated May 22, 2017

personal loans, payday loans, get started window

9.9 / 10

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PROS:

  • Secure company
  • Quick and simple application process
  • Transparent about their services

CONS:

  • Not the best reputation on their social media channels
  • The privacy policy is a bit too long and difficult to load and navigate
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SUMMARY:

Discombobulated mess would be a good phrase to describe PersonalLoans.com in its current state. Sure, they went a long way towards overcoming shortcomings that were present in companies that provided a similar service; however, there were things that made them seem overly suspicious. For instance, the word about them elsewhere on the internet made it seem like they provided loan recommendations to overseas entities. This is not a service that’s clearly described on their website. PersonalLoans.com needs to work to correct these issues and turn their public persona into a plus rather than a minus.

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PersonalLoans.com looked at their competitors and saw what they shouldn’t do. They’re a loan broker; however, they don’t cut corners in explaining what they’re all about. In fact, one would say that they almost go into too much detail. This approach is endearing because it shows the most inexperienced financial people that there’s hope. They too can read the descriptions this website provides and be well on their way to receiving a list of offers. The way that PersonalLoans.com presents itself safeguards them against concerns that they are a shell entity that’s part of a much larger parent company.

About PersonalLoans.com

Add PersonalLoans.com to the list of companies that have an About Us section, but fail to deliver anything in terms of actual information about themselves. The content that’s present is a mixture of bits and pieces of marketing copy from everywhere on their website. This information might tell who they are as a business; however, they do little to add soul to this company. People want to know where a company comes from and what they want to do going forward. A heartwarming back story has a way of humanizing a company in a normally brutal industry.

How it Works

The process people have to go through to get the information that PersonalLoans.com is similar to that of other loan brokers. They have you fill out a form that gives a rundown of the basic information surrounding your financial background. Once you submit this form, your information is either matched to stuff they have in their database or looked at by someone who works for them. Their website doesn’t indicate where your information goes after you click the button. The effectiveness of this form comes down to the accuracy of the information that’s put into it.

Affiliate Program

Not many loan brokers have an affiliate program. PersonalLoans.com is not just a loan broker. They have cultivated an advertising network and accept application from publishers and advertisers alike. This feature is interesting because it adds an extra layer of value to their product. Plus, it gives them something to talk about so they avoid rehashing the same details about their loan brokerage service over and over. Advertising networks are a great source of income for webmasters across the internet. Knowing that the company who runs this network is also a loan broker somehow makes crafting an arrangement with them that much more worthwhile.

Privacy Policy

Privacy policies on websites for financial companies fall into one of two categories. First, they are absurdly long and written in the driest legalese possible. Second, they are long, but their language is informal and no different than content found elsewhere on the website. Unfortunately, the privacy policy from PersonalLoans.com falls into the first category. Their privacy policy is so long that it took longer than the average page to load. For a second, our computer was frozen and we thought that it wouldn't respond again. It soon sprang to life, but navigating throughout the page proved difficult.

Security Measures

Though many aspects of the way PersonalLoans.com does business are confusing, they are dedicated to keeping everything having to do with their operations secure. All information they receive is encrypted from the moment it’s sent until it’s receive. Extra work is put into safeguarding all information they decide to store. No information has come out about possible security breaches from PersonalLoans.com. You can trust that you will not see your information pop up elsewhere on the internet when you enter it into one of their forms.

Responsible Lending

Financial companies have to go out of their way to ensure that they’re sticking to their responsible lending standards. The act of lending responsibility is something that’s beneficial not only for the companies themselves, but the people they serve as well. PersonalLoans.com outlines their responsible lending standards on their website. Some of these standards include informing customers, assessing customers’ ability to pay back loans, remaining clear and transparent, holding themselves to the highest standards of service and customer satisfaction, and maintaining a database of some of the most reputable lenders in the business.

Fielding Customer Responses

You can tell a lot about a financial company by what their customers say about them. The internet is an ideal source for finding reviews as long as you determine the source first. We were shocked at the unregulated mess we discovered when we investigated PersonalLoans.com. Their social media profiles are cluttered with complaints and people who live elsewhere in the world asking for every kind of financing under the sun.

This sorry state of reviews does not reflect kindly on PersonalLoans.com or their business. The way a company presents themselves outside of their website almost is more of a big deal than how the website itself looks. So many variables have to be considered before you can say that your business has a cohesive web presence.

Pricing

You won’t know what kind of rates and fees will be attached to your loan until you fill out the pertinent forms. PersonalLoans.com does their best to match you with the right lenders based on the information you provide them. The chances of you getting a loan, let alone the kind of loan you want, are slim unless you have a low debt-to-income ratio. You need to have an awareness of your financial status before you even put your name on their forms. Be prepared so you can adjust your expectations to avoid disappointment.

Help/Support

Phone: 1-800-772-2274; Monday to Friday, 6 am to 7pm PST

Email: [email protected]

Social media: Facebook, Twitter, Google+

Facebook: https://www.facebook.com/ploans

Twitter: https://twitter.com/persloans

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Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Read our advertising disclosure.

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