What are Axiom and Moxa?

By: Kelly | Last updated December 3, 2019
vehicle service contracts extended car warranty axiom moxa man on mobile phone, blue car with open hood car breakdown

Axiom is a US based company that specializes in innovative products and technologies designed to help and improve the automotive industry.

Axiom combines modern technology with high quality products to best serve both the car dealers and car buyers. Axiom collaborates with over 500 dealerships throughout the US, Canada and Australia and has offices in the US, in London and in Minsk.

What is Moxa?

Among others, Axiom offers vehicle service contracts (VSC) through its MOXA Protection e-commerce platform. VSCs are sold online, via 3rd party administrators.

Moxa has nationwide coverage and its vehicle service contracts are available in most US states.

Do you need a vehicle service contract?

A vehicle service contract (VSC) is a type of extended car warranty that you can purchase for your vehicle, either from your car dealer or a third-party. This type of contract is basically a written agreement between you and the warranty provider, which specifies the provider of the contract has to pay for any repairs your car might need, as long as the broken parts are covered by your contract.

There are various types of coverage policies to choose from, from basic ones that only cover the important systems of your car and up to comprehensive ones that cover basically your entire vehicle. The latter can get very similar to your factory warranty.

The more parts are covered by the warranty, the pricier the policy will be.

There are some requirements when trying to buy a vehicle service contract and each provider has its own. Your car can have up to a certain mileage (depending on the provider) and age, so you have to communicate them before purchasing the VSC.

The warranty will cover you for a year or more, also depending on the provider. Some VSC offer coverage for 4, 5 years or maybe even more.

Vehicle service contracts usually include some general benefits such as: 24/7 roadside assistance in case your car suffers a mechanical breakdown, rental car reimbursement, in case you have to rent a car while your car is in the repair shop, travel reimbursement. There is also the possibility to transfer your VSC to someone else, if you sell your car while you are still covered by the policy. Also, most companies charge a deductible, in case your car needs to go into a repair shop. As far as the repair shops go, most VSC providers let you choose between a large network of shops. In most cases, you are free to take your car to any repair shop in the country, as long as it is authorized.

What does MOXA have to offer?

Moxa offers vehicle service contracts that you can pay for in full or in monthly payments, starting $60 per month. They offer three levels of protection: Gold, Silver and Platinum. You can choose to pay the contract in 12, 24 or 36 monthly installments.

In case your vehicle needs repairs, they will be done exclusively by ASE-Certified mechanics.

In order to start benefiting from Moxa protection, you have to first provide a few information about yourself and your car: the make of your car, its year, its mileage and the state where your vehicle is registered.  

Depending on the data you input, you’ll find out what you’re eligible for and you’ll receive an offer with the best VSC for you, the total cost and the estimated monthly payment.

Example: For a 2014 Volkswagen with 60,000 miles on it, from Florida, you get a best offer that will cost you $3,822. The estimated monthly payment would be $134.35, spread over a period of 36 months. The deductible would be $250 and the coverage period would be 3 years or 45,000 miles, whichever comes first.

There is also the option to choose a coverage period of only 2 years (30,000 miles) and your price would drop to $2,845 ($131.27 per month, for 24 months).

Another option would be coverage for just one year (15,000 miles), for a price of $2,359 ($207.38 per month for 12 months).

Coverage options:

The most basic level of protection would cover:

  • your engine
  • engine cooling
  • transmission
  • front wheel drive
  • rear wheel drive
  • air conditioning
  • on-board modules

The most comprehensive coverage also includes:

  • steering
  • front suspension
  • brakes
  • electrical system
  • hybrid/plug-in electric
  • entertainment system and navigation
  • chassis

All three levels of protection include:

  • 24/7 roadside assistance anywhere in the United States and Canada (towing, flat-tire, jump start, fluid delivery, lockout assistance); the maximum cost allowed is $150/incident and there’s a limit of maximum 3 incidents per year
  • Rental car reimbursement for up to 4 days and up to $50 per day
  • Travel breakdown; if your car breaks down more than 100 miles from your home, you’ll be reimbursed with $150 per day for up to 3 days, for your lodging and restaurant expenses

COVI

Regardless of the Axiom products you choose (including Moxa), you get to download for free the COVI mobile app developed by Axiom. The app is compatible with iOS and Android devices. COVI stands for Connected Owner Vehicle Intelligence and comes with a plethora of benefits:

  • It gives you access to your vehicle ownership data for information such as your factory warranty duration, suggested maintenance, recall information and more
  • You can also view your Axiom products any time you want
  • You can see your service history and schedule a service with your dealership
  • You get notifications about your vehicle and store your important vehicle documents
By: Kelly | Last updated December 3, 2019