What is 8x8?
8x8 is a VoIP cloud communication provider. It offers an advanced, easy to use and affordable communication system. With 8x8 VoIP you get unlimited audio and video calls, team messaging, audio and video conferencing, call recording and more.
The company was founded in 1987. Today, 8x8 is a leading brand with more than 35,000 customers and over 200,000 users.
8x8 uses their own platform to run their cloud service. Their services include cloud-based phone service, SIP trunking, call center solutions, video and web conferencing solutions and mobile apps for iOS and Android devices.
8x8 also offers a wide selection of communication equipment. All you need is a fast internet connection. 8x8 communications are easy to use, deploy and manage. With this service you can save almost 50% of your monthly phone bill. So, if you are looking for an affordable, reliable and advanced phone system, 8x8 is what you need.
They offer a flexible VoIP system with advanced features, tailored to everybody's needs: small businesses, medium ones and enterprises.
Here are the most important ones:
Unlimited Calling - All your phone bills will be reduced by using the 8x8 VoIP service for calling
3 Way calling - With 8x8 you can add a third person to your call
Business SMS -You can send, receive or even track all your messages to any business or private contact
Call Forwarding – With this feature you have maximum flexibility. You have your own rule for forwarding calls the way you want them
Conference Bridge- You can hold your conference calls right from 8x8 phones
Caller ID – even before you pick up the phone, you will see the caller's name and the number
Caller ID blocking -If enabled, it blocks your Caller ID on outgoing calls
Call Waiting - If you get another call while you are on the phone with someone, you will hear a beep. You can put the first caller on hold and answer the second call. Actually, you can speak with both callers at the same time, while you are paying for only one line
Call Transfer – There is a warm and a cold call transfer. With the warm transfer you're announcing the transfer to the person and with the cold one you just send the call to the extension of your choice
Direct Phone number – 8x8 allows you to choose your own number
Do Not Disturb (DND)- When you are too busy, having meetings or conference calls, or you just need a moment, with the DND option you can put your phone in a silent mode and calls will be automatically forwarded to your voice-mail
Group Call Pickup – Allows employees to answer incoming calls for other group members
Additional Ring Groups – The teams can share the distribution of incoming calls
Group Intercom Paging – Useful for making real-time announcements to a department, team or work area
Voice-mail – You can listen or view your voice-mails online. You can have them delivered to your email or you can access them by phone
Call Park – Park your call in the cloud so that other employees can pick up the call
Voice-mail to Email – This helps you be more responsive to callers. Your voice-mail will be delivered to your email as audio, so you will be able to listen to your voice messages right away
Internet Fax – You can send and receive online faxes from any computer
Instant Messaging -Offers easy instant messaging to contacts from the same phone system or Gmail contacts
Virtual Office Call Recording – you can record all your incoming or outgoing calls, download, listen to them or delete them.
- Great customer support
CONS: No cons