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What are the features of 8x8 VoIP?

Cristina Avatar By: Cristina | Last updated February 29, 2020

8X8 logo red voip

What is 8x8?

8x8 is a VoIP cloud communication provider. It offers an advanced, easy to use and affordable communication system. With 8x8 VoIP you get unlimited audio and video calls, team messaging, audio and video conferencing, call recording and more.

The company was founded in 1987. Today, 8x8 is a leading brand with more than 35,000 customers and over 200,000 users.

8x8 uses their own platform to run their cloud service. Their services include cloud-based phone service, SIP trunking, call center solutions, video and web conferencing solutions and mobile apps for iOS and Android devices.

8x8 also offers a wide selection of communication equipment. All you need is a fast internet connection. 8x8 communications are easy to use, deploy and manage. With this service you can save almost 50% of your monthly phone bill. So, if you are looking for an affordable, reliable and advanced phone system, 8x8 is what you need.

They offer a flexible VoIP system with advanced features, tailored to everybody's needs: small businesses, medium ones and enterprises.

Read our 8X8 review. 

Here are the most important ones:

Unlimited Calling - All your phone bills will be reduced by using  the 8x8 VoIP service for calling

3 Way calling - With 8x8 you can add a third person to your call

Business SMS -You can send, receive or even track all your messages to any business or private contact

Call Forwarding – With this feature you have maximum flexibility. You have your own rule for forwarding calls the way you want them

Conference Bridge- You can hold your conference calls right from 8x8 phones

Caller ID – even before you pick up the phone, you will see the caller's name and the number

Caller ID blocking -If enabled, it blocks your Caller ID on outgoing calls

Call Waiting - If you get another call while you are on the phone with someone, you will hear a beep. You can put the first caller on hold and answer the second call. Actually, you can speak with both callers at the same time, while you are paying  for only one line

Call Transfer – There is a warm and a cold call transfer. With the warm transfer you're announcing the transfer to the person and with the cold one you just send the call to the extension of your choice

Direct Phone number – 8x8 allows you to choose your own number

Do Not Disturb (DND)- When you are too busy, having meetings or conference calls, or you just need a moment, with the DND option you can put your phone in a silent mode and calls will be automatically forwarded to your voice-mail

Group Call Pickup – Allows employees to answer incoming calls for other group members

Additional Ring Groups – The teams can share the distribution of incoming calls

Group Intercom Paging – Useful for making real-time announcements to a department, team or work area

Voice-mail – You can listen or view your voice-mails online. You can have them delivered to your email or you can access them by phone

Call Park – Park your call in the cloud so that other employees can pick up the call

Voice-mail to Email – This helps you be more responsive to callers. Your voice-mail will be delivered to your email as audio, so you will be able to listen to your voice messages right away

Internet Fax – You can send and receive online faxes from any computer

Instant Messaging -Offers easy instant messaging to contacts from the same phone system or Gmail contacts

Virtual Office Call Recording – you can record all your incoming or outgoing calls, download, listen to them or delete them.


  • Affordable
  • Reliable
  • Advanced
  • Great customer support

CONS: No cons


Overall 8X8 has a huge amount of features and not any cons that we could find. This is why we have rated them one of our top VOIP providers available today. If you want to find out more just read our in depth 8X8 Review for 2020.