RingCentral Overview – What are the benefits of this VoIP service?

By: Tamara | Last updated December 13, 2019
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VoIP or Voice-over-Internet Protocol is really important for modern offices because of its cross-platform calling capability. RingCentral is a big name in the industry, as it serves both small businesses and large enterprises. It is equipped with a lot of features that ensure a high quality of calls.

Pricing

The pricing for the Office plans of RingCentral starts with $19.99 per month at its lowest tier. Included in the features of this plan is the Private Branch Exchange system and the Glip online collaboration feature along with video conferencing (which explains its high price). 

The pricing for the Premium plan is $44.99 per month per user.

Features

RingCentral has available applications for Android and iOS. Both of these are equipped with unlimited calling, 1,000 toll-free calls for second-tier plans, faxing, SMS, and cross-platform communication. It can also be integrated into Microsoft Office applications. 

The premium plan offers more features that are helpful for big businesses. Some of the features include inbound caller ID name, an auto-attendant, call recording, identity management features, and 2,500 toll-free calling minutes. You can also allow up to 100 people join your video conferences with this plan.

The Office plan uses the Session Initiation Protocol or SIP which can be accessed through a SIP phone, a softphone, or through a mobile. It also supports hardware desktop phone models. They are connected to the internet for a faster service. For better quality, ensure that your internet connection is fast and there is no latency. 

The service can also be integrated into existing PBX systems. 

Interface

RingCentral’s interface is straightforward and easy to use. It has a web management user interface that clearly shows you the features. Through the interface, you can maintain user extensions, configure the auto-attendant, know company information and more. 

You can also create a group of users you can assign different tasks to, such as handling inbound sales or for support calls. 

RingCentral office has a Visual IVR editor that can assist you in building your user interface. From there, you can access the call routing and menu options. 

RingCentral also has a simple and detailed call log. From there, you can access the dashboard to see figures and graphs related to your phone activity. You can also see the statistics of the number of actual calls placed. 

Mobile application

RingCentral’s mobile application makes it easier for its users to use the service no matter where they are. It allows seamless collaboration and boosts the efficiency of the users. 

Through the application, you can create calls, have video meetings, and have chats across groups. It is integrated into a Cloud PBX that offers a high quality of phone service that you can use through Wi-fi or cellular data. It is entirely secure and is encrypted to be available for use even though a public connection.

You can also use the application for chatting and sharing files with coworkers. It can also be used to create specific teams for a project or a specific department. It supports video meetings for easy collaboration that can minimize personal meetings and encourage more collaboration with workers. Up to 500 participants can be included in an HD video meeting. You can even share your screen to the observers or use a digital whiteboard for easier visualization. 

It can also be integrated using business apps for you to be able to meet your business’s needs. Some of the applications that can be used include Salesforce for CRM integrations, Zendesk and ServiceNow for customer support, and OneDrive and Google Drive for cloud sharing and storage.

Trial

If you are interested in the service offered by RingCentral, you can sign up for a personal demo on their website. From here, a solution specialist will be assigned to your case to present an informative demo regarding the key features and benefits of the service. You will only be required to provide your details. 

By: Tamara | Last updated December 13, 2019