By: Hailey | Last updated September 6, 2020 
- Does not require new equipment for installation
- Has a lot of features
- Flexible payment plans
- No commitment required
- Quality calls
- Has a conference calling feature
Cons of Onsip
- Not suitable for those with unreliable internet connection
- May be too expensive for some
Summary of our Onsip interactions
OnSIP is easy to set up, has a lot of features, and a good customer service. It has two plans, one that is priced at $49.95 and one for $18.95 per month. You can also pay for specific services a la carte.
OnSIP is one of the VoIP services that host communications through a cloud-based system. It does not require new equipment for installation. It has flexible payment plans that you can set as either pay for every service or unlimited. It has a data centre in California and New York.
Pricing Plans
The pricing for OnSIP depends upon the rate of use and the features included. Users can add additional features for different prices. There is a 30-day free trial for new users to test the service. There is no contract for commitment.
Per-Minute Plan
This plan is priced at $49.95 per month. An additional of 2.9 cents is required for every minute of calling inbound and outbound. The features included for this includes one-calling recording, music-on-hold, dial-by-name directory, auto-attendants, and voicemail boxes.
Unlimited User Plan
This plan is priced at $18.95 per month. The features included are unlimited domestic calls, music-on-hold, call recording, ring groups, and auto-attendants. A Polycom phone is given to every user.
User friendliness
The product can be used entirely online. You can configure the features, add phone numbers, and listen to voicemail.
The connection for the service is reliable. High-speed internet connection on your side will be required to make quality calls. The recommended speed of internet is 200Kbps which isn’t hard to achieve.
The features included for the plans include:
- On-hold music
- Call recording
- Busy lamp fields
- Call parking
- Auto-attendants
- Dial-by-name directory
- Ring groups
- Voicemail
- Web phones
- Business hour rules
- Mobile app for iOS and Android
- Transfer Calls
- Video calls
- Integration to Odoo, Zendesk, and Highrise
- Integration to Google Chrome and Slack
The other features that can be availed by paying additional fees include:
- Voicemail
- Call recording
- Busy Lamp Field
- Call parking
- Inbound bridge
- Announcement
- Customizable queue and dashboard
- Ring group
- Auto-attendant
- Conference calling for up to 15 users
- InstaCall (allows calls from customers directly to the sales and support team’s browsers)
Customer Service
The customer service for OnSIP is reliable. They can be reached through phone and email. Answers from their service are helpful and informed. Their website can also solve common issues related to their service.
