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AXVoice Review – Is this VoIP service worth it?

Kurtis Avatar By: Kurtis | Last updated January 9, 2020

axvoice review voip service laptop and headset on the keyboard


AXVoice is a VoIP service available for areas in United States and Canada. Founded in 2005, they are headquartered in Brooklyn. They are renowned for having flexible plans for Residential, Business, and International users.

Price

Home plan

The first plan is the Home Phone Service Plan for calls within USA and Canada. It is priced at an affordable $99 per year or $8.25 per month. This gives them an advantage over competitors such as Vonage and Verizon that offer the same features for the higher prices of $24.99 and $29.99 per month respectively.

International plans

Their Residential International Plan is priced at $16.58 per month. This gives you unlimited calls to 45+ international places. This also gives you the Call Forwarding and Block Feature, Online Account Management, and Free equipment.

Raising the price to $29.99 gives you the Residential International Plan with the same features but with 60+ international places available for unlimited calling.

These are good rates in case you plan to call relatives and friends abroad on the regular.

Business Plans

AXVoice’s business plans focuses on smaller businesses that require a lot of minutes for calling within the US and Canada.

The Small Business Plan is offered at $24.99 per month. This gives 1500 minutes of call within the US and Canada. It includes the Enhanced Voicemail feature, online account management, along with many others.

The Home Office or SOHO plan is priced at $14.99 per month. This gives 200 minutes of call within the US and Canada. It includes the features Caller ID with Name, Call Forwarding, and Conference Calling.

Compared to other VoIPs, AXVoice’s main priority is smaller businesses and residential users. They lack plans that can accommodate big companies, compared to competitors such as RingCentral and Nextiva.

Service

AXVoice connects you to their service through a VoIP phone set that can either be a smartphone or a computer. Once connected to the internet, you can receive and make calls from your chosen gadget. It can also use a SIP compliant mobile application whenever making international calls as to lessen the fees. Some supported applications include Acrobits and Bria.  

Pros

  • AXVoice’s plans for residential users are very affordable. Even international calling is priced low with their service. Users are also given a 15-day money-back guarantee.
  • AXVoice has over 30 features included with the cheapest subscription. Most of these are standard features important for communication. These include Music on Hold, Simultaneous ringing, E911 support, call forwarding, call waiting, caller ID, Bring-Your-Own-Device (BYOD) support, and Enhanced Voicemail.

Cons

  • There have been complaints regarding AXVoice’s 15-day money-back guarantee specifically on its strict limitations. Users should be informed that they must not exceed 200 minutes in using the service. This means that you may not be given a refund even after cancelling it within those 15 days, if you exceeded this minute limit. There is also a separate shipping and handling fee when returning their hardware back to them.
  • They do not have a customer support system available on a 24/7 basis. Their customer support is only available from 7am to 8pm EST. They also lack a phone support system.

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