Most electric toothbrushes are waterproof, which means you can use them under the shower without having to worry about any water leaking to the electric component. And almost every electric toothbrush could withstand quite a bit of impact, which means you could accidentally drop it and it would still be fine.
An electric toothbrush was designed to be sturdy and resilient. But that doesn't mean that they are indestructible. You might be able to use it while showering, but submerge it into the water for a few minutes and it would break. It might be able to withstand some level of impact, but if you step on it with your shoes, it would still break.
That's why you should treat your electric toothbrush with care. But what if you accidentally break it, is there any way to repair it? Or what if you somehow got a defective product, would it be possible to receive a new one? Does Oral B even have a warranty in the first place?
Yes, Oral B does have a warranty for all of its products, including the toothbrush. No matter what kind of products that you purchase nor the price of the items, everything would be covered by the warranty. What's even better, they even have an international warranty for their customers all around the globe.
The warranty would take effect the minute you purchase their product. For the toothbrush lineups, the period of the warranty is for two years since you officially buy the toothbrush. So for example, if you buy a new toothbrush on June 30th, 2021, the warranty would be valid until May 31st, 2023.
Under its warranty policy, Braun/Oral B explicitly explained what the two years warranty covered. And likewise, it also explains several things that would not be covered. Their warranty mainly covers two things:
- Defects in the material. This means there's something inherently wrong with the material of the products that you just purchase. Such a thing would include, but not limited to, the handle that is easily broken or bent, the battery that gets abnormally hot when in use, etc.
- Defects in workmanship. This means there's something going wrong during the manufacturing process that somehow slips through their quality control department. Such a thing would include, but not limited to, the motor that is rotating too slow or too fast, the brush that is easily fall apart when in use, etc
They will not, however, cover any kind of damage that was mainly caused by the users or any kinds of minor damage that could be classified as cosmetic damages. Such a thing would include, but not limited to the following things:
- Minor damages such as scratches or simple wear and tear.
- Damages caused by accidents, such as damage from floods, rainfall, vehicle accidents, etc.
- Damages caused by the use of third-party products, such as brush heads that may not be compatible with Oral-B's products, etc.
- Any damages as a result of improper use by the users, such as submerging the toothbrush underwater for too long, pushing the brush too hard, etc.
- Any damages as a result of user tampering with the product, such as trying to modify the motor, attempting to replace the battery, etc.
- Any damages caused by the user's failure to properly take care of the product, such as letting it charge for too long, not properly cleaning it up for months, etc.
- Any damages caused by third-party repairs that are not authorized by Braun/Oral B. Every Braun/Oral B product may only be repaired by its own repair center or other authorized repair services.
If your toothbrush suffers damages that are covered by Oral B's warranty, which means a defect in material or workmanship, and it happened during the two years warranty period, then yes, you could claim your warranty. If the damages are not one that is covered or if it happened after the warranty period is over, then your warranty is void.
If your toothbrush is qualified to get a warranty, then Oral B would gladly process your request. But whether it will be repaired or replaced with a new one is highly dependent on the type of damages and Oral-B's own consideration.
If a repair would suffice, then their repair center would simply repair it to the proper condition. But if they deem it needs to be replaced, then their service center will send you an identical replacement, or if they somehow are unable to do that, they will send a device with a higher specification instead.
No matter where you are or what type of Oral-B product that you are using, the process for claiming the warranty is the same. You need to visit the official website of their service center, which is: https://www.service.braun.com/
You will be asked to select your current location. After that, you should simply follow the prompt that will lead you to the information about your nearest service center. There will be an address, phone number, and even email address available.
After that, all you have to do is either visit the service center yourself or send your toothbrush there. Do keep in mind that you need to put the toothbrush in proper packaging to avoid any further damage during shipping. Oral B policy stated that the cost for sending the item falls to the customer, but the repair cost and the returning cost are Oral B's responsibility.
Going through with the whole warranty claim could take lots of time and energy. But there are several things that you could do to make the whole process easier both for you and for Oral B. The following things are something that you should do:
- Be sure to keep the receipt, or any kind of proof-of-purchase, of the toothbrush that you just purchased.
- Before you use it, register your toothbrush to Oral-B's official website, which is: https://www.oral-b.com/
- Make sure to contact Braun/Oral B's customer service before you decide to file your claim.
- When sending the product for repair/replacement, be sure to put it in a proper package and it is also recommended to insure it if possible.
Do all of that, and everything should run smoothly without any trouble.