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PROS:
CONS:
MiCloud Office has many useful features and allows for a high level of control over which features specific employees can use. This can save you a lot of money down the road. It also has an almost impeccable uptime record, with the company guaranteeing the highest quality of service. Because it’s affordable, reliable and it doesn’t need any special skill set to operate, MiCloud Office is a great phone system for small businesses.
MiCloud Office is a great phone system for small businesses. The system is fully cloud-hosted and easily integrates with any mobile device. It has many features and it doesn’t require any expensive equipment or complicated installation.
Mitel’s cloud-based phone system allows all your employees equal access to their business lines and features whether they’re working from home, office or somewhere else. Since there’s no necessary equipment, installation or maintenance for this system, MiCloud Office is a great solution for small businesses. This system has the highest uptime in our review, which means it’s highly stable and it provides a reliable service. Mitel achieves this by maintaining several data centers over the world which automatically switch if any of them encounter an issue and have to shut down. The company prides itself with its extremely low downtime and even goes so far as to promise a compensation to users in case any significant system failure occurs. Although the company has impressive records, they can only guarantee there won’t be any problems on their side, while you’re responsible for making sure you have access to a high-speed internet connection. Mitel recommends a fiber connection as the best solution that guarantees perfect call quality without interruptions. Although cloud-based systems are more popular with small businesses since they don’t require expensive equipment or installations, Mitel also has several on-site systems you can choose from.
The MiCloud Office includes a set of essential calling, mobility and collaboration features any small business can use. Any plan you choose includes unlimited local and long-distance calls, call transferring, forwarding, holding and more. You can also set up an automated attendant, use the voicemail and voicemail-to-email features, decide on a special on-hold tone, make conference calls and much more. With its collaboration tools, MiCloud Office makes worker-collaboration much easier. You employees can communicate via IM, use the videoconferencing feature or check who’s available on the presence feature. The MiTeam feature allows users to work together on projects closely following any new edit to the project they’re working on. The feature allows them to send group messages, or share files with everyone. Users can also allow the feature to send them notifications when changes have been made. The system is fully integrated with the most commonly used business applications like Salesforce, Zendesk, Zoho and others. MiCloud Office also works perfectly in sync with Microsoft Outlook and Microsoft Exchange. Mitel has a mobile app for iOS and Android devices. The app allows users to transform their mobile devices into their business lines and use the same features and tools they would on their desktop phones.
Features:
Mitel allows great flexibility when it comes to pricing. It’s one of the rare few that allow the employer full power over choosing and assigning specific employees access to individual features. This is great since it gives the administrator a higher level of control over what employees can use depending on their positions. The system has three user levels: Essential, Premier and Elite.
Employers can choose which specific user profiles they’d like to buy, depending on their budgets and needs. The basic level Essential user license monthly costs $19.99, Premier $24.99 per month and Elite $29.99 monthly. Some additional features are charged extra. Additionally, you will also have to purchase phones that range from $150 to $250 individually. If you don’t want to buy, Mitel gives you the option of renting as many phones as you need for a fee.
MiCloud Office virtual phone system has the highest reliability score out of all phone systems we review. It provides a stable, high quality connection you can use anywhere. Employers can assign different employees with different feature access.
Email: www.mitel.com/contact-mitel
Phone number: www.mitel.com/contact-mitel
Website: www.mitel.com/products/cloud/micloud-office
Support: www.mitel.com/mitel-technical-support
Facebook: www.facebook.com/mitel.networks
During our customer support test, we posed as small business owner to see how well the company handles inquiries. Mitel handled all our questions admirably, showing a high level of professionalism. During our call we asked several questions regarding individual features and specific user groups Mitel offers, and all of our questions were answered quickly and professionally. After taking our questions, the customer representative asked us for information on our business in order to give us a better recommendation. He then went to on to give us detailed information about both the cloud and on-site systems and their advantages, features and prices.
Mitel’s website is full of useful information you can use to handle any smaller issues you might encounter. The site also has a healthy number of tutorial videos, FAQ and training courses. To contact customer support you can call, use the live chat or email 24/7.
Our editorial staff evaluates products and services independently, but Best Review Guide may earn money when you click on links. Read our advertising disclosure.
By: Hailey | Last updated January 23, 2021 
