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Which are the best VoIP providers this year?

Cristina Avatar By: Cristina | Last updated May 8, 2020

voip services person on laptop and voip phone

The VoIP market is without a doubt a flourishing one, since people have started to acknowledge the benefits of Voice Over The Internet Protocol services. But it’s precisely because of this variety why finding the right VoIP provider can be daunting.

Best Review Guide has taken the time and effort to review all the options available, based on criteria such as price, features, variety of plans, reliability and so on. Here are the winners:

RingCentral

RingCentral has been around since 2003 and it offers both online fax services and VoIP services. RingCentral VoIP offers services for both small businesses and corporations.

RingCentral offers a variety of plans for both and their pricing differs depending on the number of users, whether you are billed monthly or annually and depending on what add-ons you purchase. The most basic plan starts at $19.99 per month per user.

All plans include:

  • business phone or toll-free numbers
  • toll-free minutes
  • unlimited calls within the US and Canada
  • unlimited business SMS and MMS
  • visual voicemail and voicemail-to-email
  • unlimited audio conferencing
  • team messaging and hundreds of integrations with Asana, Box, Jira, OneDrive and more
  • phone integrations with Outlook, Chrome, Office 365 and more
  • voicemail transcriptions to text
  • call logs reports

Some plans also include unlimited internet fax, multi-level auto attendant, advanced call handling including Whisper, Barge and others, device status alerts and more.

Nextiva

Nextiva is another popular VoIP provider and the second one in our lineup. This company is renowned for offering internet-based communication services since 2006. The company is based in Arizona.

A lot of people may be more familiar with Nextiva’s online fax service, but this company offers VoIP services as well.

With Nextiva you can choose between monthly billing or their 36-months contract. If you go with the lengthier period, the price will of course be smaller.

There are two business plans available with Nextiva and the most affordable one starts from $20.95 per month per user, if you go with the 36-months contract.

Both plans offer benefits such as:

  • free number porting
  • free local or toll-free number
  • unlimited calling
  • auto attendants
  • music on hold
  • free online faxing
  • text messaging
  • access to the Nextiva app
  • unlimited conference calls

If you opt for the more expensive plan, you also get call recording.

Nextiva also offers hardware and VoIP phones, and you can choose between several types: desk phones, headsets, cordless phones, conference phones.

They also have a mobile app that is compatible with Android, iOS, Macs and Windows.

Phone.com

While the VoIP providers we mentioned above only catered to the need of businesses, Phone.com also offers VoIP services for home users.

Phone.com is a reputable provider that has an A+ rating from the Better Business Bureau. One of its biggest qualities is the fact that it also offers a 30-day free trial, which gives you the chance to test the service and get familiar with its features.

Their most basic plan is priced at $12.99 per month and includes 300 minutes per month, unlimited user extensions, 5,000 SMS messages and more than 40 VoIP features.

You can also opt for one of their “unlimited plans”, which include unlimited user extensions and monthly minutes.

All the plans offered by Phone.com include:

  • voicemail to email
  • fax to email
  • auto attendant
  • account management
  • call routing
  • call queuing
  • call screening
  • call blocking
  • dial-by-name directory
  • hold music
  • international dialing
  • SMS/texting
  • HD conferencing

For $23.99 per month per extension, you get unlimited minutes.

There are also additional features you can purchase, such as call recording, caller analytics, premium hold music, global numbers and more.

AXVoice

AXVoice is a very popular VoIP service that operates in both the US and Canada. This service also offers residential plans in addition to business packages.

AXVoice includes more than 30 VoIP features with its plans and the good news is that you have access to all the VoIP features regardless of the plan you opt for. AXVoice doesn’t discriminate among plans in terms of features, the difference between packages lies in the number of minutes included with each.

AXVoice is also a very competitive VoIP service because it has international VoIP plans as well, which is not a feature you see in all VoIP providers.

The most basic residential VoIP plan included with AXVoice starts at $4.99 per month and includes calls that cost only 1.5 cents per minute, anywhere within the US and Canada.

The most affordable business plan is priced at $14.99 per month and includes 200 minutes anywhere within the US and Canada.

International plans start at $16.58 per month and in this price, you get unlimited VoIP calling to more than 45 international destinations.

The most important features included with AXVoice are:

  • Anonymous call rejection
  • 7, 10, 11-digit dialing
  • Caller ID
  • Call waiting
  • Call logs
  • Call forwarding
  • Blacklist
  • Simultaneous ring
  • Softphone support
  • Music on hold and more

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