Businesses nowadays rely on VoIP more than ever. Voice over Internet Protocol services offer attractive and affordable plans for all business types and sizes and include extremely useful features needed by all companies: video conferencing, music on hold, click to dial, softphones, call recording, virtual receptionist, online faxing and more.
Because it relies on the internet, VoIP is significantly cheaper and easier to install, use and maintain than landlines. Connections are highly secure and impenetrable, most providers allow you to port your phone numbers and customer support is usually offered on a 24/7 basis. So it makes a lot of sense for any business to switch to VoIP, for a plethora of reasons.
1-VoIP is a reputable company when it comes to cloud communication solutions. The company has more than 40 years of experience backing it up and offers both residential and business VoIP services. 1-VoIP started to offer VoIP services in 2005 and its client base continues to grow from year to year. The company is based in Edmond, Oklahoma.
As we’ve already mentioned it, 1-VoiP offers Residential and Business services.
If you are interested in their Residential plans, you can choose from 3 plans: Value, US & Canada Unlimited, World Unlimited.
Value is their most basic plan and it is billed at $8.97/month.
The next available plan is US & Canada Unlimited and it is billed at $17.97/month.
The most expensive residential plan offered by 1-VoIP is World Unlimited, priced at $23.97/month.
If you want to order additional phone numbers in the US and Canada, you have to pay an extra $2.95/month.
Among others, the most basic residential plan includes 500 minutes to North America, while World Unlimited includes unlimited calls to 30 countries.
Business plans offered by 1-VoIP
If you have more complex needs, 1-VoIP also offers Business plans. You can either request a quote if you want a customized plan tailored to your specific business needs or choose between one of their 3 available plans: Metered, Professional, Corporate.
In order to get a customized plan, you have to contact them by phone (866-799-1288) or fill in their online form with your information: first and last name, company name, number of employees, contact phone number and e-mail address.
The most basic Business plan offered by 1-VoIP is Metered. It is priced at $14.97/month/per extension and lets you pay for exactly what you use, at 2 cents per minute. You don’t have to commit to any contractual periods and you get access to all the features included in the other plans.
Your next option is Professional. This plan is billed at $34.97/month/extension and includes the phone and phone number with extension and has a lower starting cost.
If you want a lower monthly cost with no commitment, you can opt for their Corporate plan, which will cost you $24.97/month/extension.
1-VoIP also includes a variety of VoIP phones you can choose from or you can use your existing phones.
Features included with 1-VoIP Business
All Business plans offered by 1-VoIP include the same features, which are more than 40.
The company boasts on a 99.999% uptime and you can choose a new number or keep your old number. In order to be able to port your existing number, you have to first create an account and submit a porting request.
Another competitive feature offered by 1-VoIP is SIP Trunking. Here are their available plans with their benefits.
Below are some of the most important business features you’ll get with 1-VoIP:
- Configurable caller ID
- Intercom, that lets you ‘intercom’ to an extension and start speaking to them instantly
- Call waiting
- Call parking, so that you can transfer your call on hold to a designated ‘parking lot’
- Call pickup group and call pickup extension
- Hours of operation call flow, so that outside your business hours, your callers can be connected directly to voicemail
- Auto attendant
- Custom music on hold
- Extension monitoring
- Digital call forwarding
- Cell phone redirect
- Call recording
- Virtual fax
- Custom announcements that let you play pre-recorded announcements to your callers
- Digital queues
- Paging groups and/or office
- Extension to extension calling
- Nomorobo, which stops unwanted telemarketers and robocalls and has over 7,194,000 calls filtered
While 1-VoIP does bring a long list of features to the table, there are some shortcomings that might be deal breakers for some people: video conferencing and SMS are two missing features. The lack of a mobile app is also a ‘thumbs down’ for 1-VoIP.
On the other hand, there are some particularities that make this VoIP service worthy of your attention. The fact that you get month-to-month pricing and you don’t need to sign a contract for a specified period, is definitely an attractive aspect to consider. Also, there are no cancellation fees with 1-VoIP, which is more good news.
When it comes to customer support, 1-VoIP is also praiseworthy. You benefit from 24/7 assistance and you can reach them by live chat, phone or email. Response times are usually decent and their reps are friendly and knowledgeable.