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What are the features of ShopKeep?

Kelly Avatar By: Kelly | Last updated May 6, 2019

shopkeep pos system ipad keyboard finger on green POS system key

You cannot run a business nowadays without a reliable POS system. No matter what you are selling, as long as it involves any type of transaction, a POS (point of sale) is vital.

All businesses use POS systems to centralize their operations and you don’t necessarily have to have a physical location to use a POS system. Online stores use them just as much.

POS systems can be placed in brick-and-mortar stores, restaurants, hotels and so on or they can be virtual, when they are used for online businesses.

What are the advantages of using a POS system?

  • A POS system helps you cut down labor hours
  • POS systems help you with inventory management
  • They help you with payment processing
  • POS systems are useful for customer relationship management and more

POS systems consist of both software and hardware. Software is necessary for the hardware to function properly, whether it’s for collecting and processing payments, inventory information and so on. You can install the software directly on your hardware or you can opt for a web-based solution that works through the internet.

The hardware can be a computer, an iPad, a tablet, etc. It has two important elements, the display/touchscreen and the keyboard used by the salesperson or the customer at checkout.

Cloud POS systems tend to be more popular nowadays, because they are secure and offer easier integrations with a ton of useful apps.

ShopKeep POS system – Is it a good product to consider?

ShopKeep is a cloud-based POS system developed specifically for iPads. It was created by a company based in New York. ShopKeep has been on the market since 2008.

The only problem with ShopKeep is the fact that it is only compatible with iPads. But even so, it is a very popular POS system used by more than 25,000 business owners in the United States. Around 300 million transactions are made with ShopKeep every year.

What does ShopKeep offer?

In addition to the cloud-based software, ShopKeep also offers hardware for retail: cash drawers, barcode scanners, label printers, receipt printers, credit card readers and more.

This POS system also works with some Clover devices, in addition to iPads. The software requires iOS 9.3.5 or higher and the interface is really user-friendly. ShopKeep is more than just a cloud-system, is more of a hybrid one. You can still use it to accept payments if there is no internet connection, if you have a Clover device. When you do have access to the internet, the data is synced with their web-based database.

How much does it cost?

ShopKeep implemented a pay-as you-go system and a quote one for customers who need several registers.

For 1 register you have to pay $99/month, with their Essential plan. There’s also an Advanced option, for unlimited registers, but you have to contact them to get a specific quote. The price will be established depending on your needs. In order to get a free quote, you have to provide some info about your business needs: the type of business you have, your current estimated monthly income, the number of registers you’ll need and the type of register you are currently using.


For the Essential option, for the $99/month you get:

  • Unlimited transactions, inventory and number of employees
  • Advanced reporting
  • Mobile reporting app
  • Online ordering
  • 2 free training sessions
  • 24/7 customer support
  • Ecommerce website
  • Quickbooks accounting
  • MailChimp email marketing
  • Gift cards (w/ free starter set)

With the Advanced option, you get:

  • All the features in the Essential pack
  • Priority customer support
  • Customer loyalty program
  • Online business listings management
  • Multi-location management tools

ShopKeep allows you to use your old payment processor or you can use their processor.

The Pocket App from ShopKeep is compatible for both iOS and Android.

ShopKeep is great for retail, restaurants, bars and more. You can accept payments offline, perform returns easily, reward loyal customers, track inventory, assign permissions, build e-mail lists with your customers, set default tax rates and special tax rates, calculate the payroll of your employees, set up stock alerts and more.

Customer support

ShopKeep offers 24/7 customer support by phone, live chat and email. They are also present on social media.

Phone: 800 820 9814

Social media: Facebook, Twitter, LinkdIn, Instagram, YouTube


You can also find answers to various topics on their website. They have a comprehensive FAQ section that includes guides, a blog, useful articles and videos.

The fact that there are no contract requirements, the user-friendly and organized interface, the 24/7 customer support and the rich set of features, make ShopKeep a great POS system to consider.